Delivery & Returns

DELIVERY

Delivery in the majority of cases is by our nominated couriers. The estimated delivery for normal stock items is 1 to 2 working days to UK Mainland. 

Delivery to Northern Ireland, Isle of Wight,  Isle of Man and Scottish Postcodes AB, IV, KW, PA, PH, HS, KA, ZE will be between 2 and 4 working days.
Delays may at times be unavoidable due to availability of stock, adverse weather conditions, or other circumstances out of our control. Parcel delivery is during the day 8:00am - 6pm Monday - Friday.

For any problems with delivery contact sales@thesoccerstore.co.uk

For standard orders under £150, the cost of delivery to the UK mainland will be £5.95. For orders over £150 to UK mainland delivery will be free of charge except for the following exceptions.

Exceptions apply to the following areas: Northern Ireland, Isles of Scilly, Isle of Man and Scottish Postcodes FK17-28, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26,PH30-42, HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78PH42-44, ZE1-3

The charges for these areas are as follows:

Scottish Postcodes as shown above £10.95 - 2 Day Service
Northern Ireland £10.95 - 2 Day Service
Isles of Scilly (TR21-25)  £10.95 - 2 Day Service
Isle of Man £10.95 - 2 Day Service

RETURNS

Progoal operates a 30 day return policy. All we ask is that the product is returned in its original packaging with labels attached, where appropriate and that the product is returned in the same new condition as it was received. The returned product must be fit for resale as a new item as you yourself would expect to receive it. Should items need to be returned through no fault of Progoal it will be the responsibility of the buyer to pay for the cost of the return.
Please contact us at sales@progoal.co.uk to arrange a return.

SHORTAGES OR DAMAGES

i) When the carrier delivers your order please count the packs you receive & inspect for any damage.
ii) It will be noted on the carrier's delivery note, the number of packs you should receive. If the number of packs you receive does not exactly match the number of packs on the carrier's delivery note, please note the number of packs you received on the delivery note by your signature.
iii) Damage to the Goods & packaging must be noted on the delivery note next to your signature. 
iv) Please check the contents of the packages upon receipt. Any shortages or damages within the packages must be reported to Progoal immediately.