Refund policy

RETURNS

Progoal operates a 30 day return policy. All we ask is that the product is returned in its original packaging with labels attached, where appropriate and that the product is returned in the same new condition as it was received. The returned product must be fit for resale as a new item as you yourself would expect to receive it. Should items need to be returned through no fault of Progoal it will be the responsibility of the buyer to pay for the cost of the return.
Please contact us at sales@progoal.co.uk to arrange a return.

SHORTAGES OR DAMAGES

i) When the carrier delivers your order please count the packs you receive & inspect for any damage.
ii) It will be noted on the carrier's delivery note, the number of packs you should receive. If the number of packs you receive does not exactly match the number of packs on the carrier's delivery note, please note the number of packs you received on the delivery note by your signature.
iii) Damage to the Goods & packaging must be noted on the delivery note next to your signature. 
iv) Please check the contents of the packages upon receipt. Any shortages or damages within the packages must be reported to Progoal immediately.